Shipping Protection Terms & Conditions

1. Overview

Shipping Protection is an optional service available at checkout that provides coverage for packages that are lost in transit or damaged during shipment.

Shipping Protection does not cover packages that are stolen after delivery.

By purchasing Shipping Protection, you agree to the terms outlined below.

Shipping Protection is not insurance. It is a contractual service provided directly by RTS Tactical.

2. What Is Covered

If Shipping Protection is added to an order, we will replace the order (or affected items) at no additional cost if:

  • The package is confirmed lost in transit by the shipping carrier.
  • The package arrived physically damaged due to the carrier's handling.

Customers do not need to file claims with the shipping carrier — we handle the resolution directly.

3. What Is NOT Covered

Shipping Protection does not cover:

  • Packages marked as Delivered by the carrier.
  • Theft after delivery (including porch piracy, mailbox theft, or theft from apartment buildings, balconies, or doorsteps).
  • Incorrect or incomplete addresses entered at checkout.
  • Delivery delays.
  • Refused or unclaimed packages.
  • Seizure by customs or law enforcement.
  • Orders forwarded by the customer.
  • Minor cosmetic damage to outer packaging that does not affect the product.

Once a package is marked as Delivered by the carrier, responsibility transfers to the customer.

4. Lost in Transit Definition

A package is considered lost if:

  • Tracking shows no movement for 7 consecutive days, and the carrier confirms the package cannot be located.

Claims must be submitted within 10 days of the last tracking update.

5. Damaged Shipment Claims

If your order arrives damaged:

You must contact us within 5 days of delivery and provide:

  • Photos of the damaged item(s)
  • Photos of the packaging
  • A photo of the shipping label

Failure to provide required documentation may result in denial of the claim.

6. Resolution

Approved claims will result in:

  • A replacement product shipped at no additional cost.

Refunds may be issued only if replacement inventory is unavailable.

We reserve the right to deny claims where fraud or abuse is suspected.

7. Claim Submission

To file a claim, contact:
INFO@RTSTACTICAL.COM

Include:

  • Order number
  • Description of issue
  • Required documentation